Refund Policy

Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will charge a 30% re-stocking fee. 

If an in stock item is ordered but canceled before shipping out, we accept your cancelation but will charge a 20% re-stocking fee. No shipping cost will be charged to you.

If you order an item which is not in stock you will be contacted by our sales department. You then can decide to cancel your order immediate and receive a full refund or you can continue with your order. If you decide to continue with your order and cancel during the waiting process (even if the production time is delayed) we will charge a 35% restocking fee.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hofeleamerica@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hofeleamerica@gmail.com and send your item to: 6457 Hazeltine National Drive #115 Orlando Florida US 32822.

Shipping
To return your product, you should mail your product to: 6457 Hazeltine National Drive #115 Orlando Florida US 32822

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of first shipment will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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If you have questions, concerns or would like to place an order over the phone, please contact our HOTLINE at: 407-641-4750

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